Privacy and Accessibility

Information you provide us

In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.

Right to delete

At any time, if you would like to permanently delete your Name, Address, Birthdate or other personal information from our database, you can email us at privacy@domainecarneros.com. Please note that your order history and reservation history cannot be deleted from our system. If you are a current wine club member, we must maintain your profile.

Checkout

We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.

When you make a purchase or join the Wine Club your credit card will be processed by Domaine Carneros. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.

My Account

When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.

Newsletter

We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we're sending you the type of email updates and catalogs you want to receive. We do not share or sell email addresses.

Gift Cards and Gift Messages

These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.

How We Use Email

After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.

Members of our wine club will receive regular communications via email regarding their club shipments. If you would rather be contacted by phone with this information please email your request to wineclub@domainecarneros.com.

We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Links to Other Sites

Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Information Collection

We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.

HTTP Cookies: we keep a cookie session open for every visit, which enables tracking of your browsing activity. These cookies do not track any personally identifiable information.

Information Sharing

We may share your account information with external data scientists in order to produce aggregate analysis for our internal use only. The scientists working with this data are subject to stringent confidentiality agreements. If you do not want your data included in such an analysis, please email us privacy@domainecarneros.com.

We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. We do not sell information under any conditions.

For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format. Credit Card information that you share as part of making a reservation is encrypted and stored by a third party called Braintree (a Paypal company). Credit Card information that you share as part of making a purchase is stored by a third party called WineDirect. Both of these third party companies are PCI compliant. All credit card information is encrypted and cannot be viewed by anyone who has access to these systems.

How to Remove Your Name From Our Mailing List
Email us at info@domainecarneros.com

Updates to Our Information Practices

We're always looking for ways to improve our site's features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to "opt-in" for correspondence from other companies.

Security Policy

We work diligently to ensure a highly secure ordering experience so you can shop with confidence. Our entire website is secured HTTPS and our staff are regularly trained in the latest PCI compliance. Our e-Commerce provider, WineDirect, is PCI compliant and encrypts all credit card information.

When placing an order using the ecommerce system, your information is encrypted using Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available. The security features are automatic; you don't need to do anything special to invoke them.

We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questio

Accessiblity

We are committed to providing an accessible and inclusive experience for our guests both at our property and online. From visiting our tasting room to navigating our website, we strive to make the Domaine Carneros experience accessible to all.