Château Society Wine Club FAQ

Who should I contact with my club questions?

The Château Society Team
Email: wineclub@domainecarneros.com
Phone: 800-716-2788 ext 128
Text: 707-266-5128

Why should I join the club?

Château Society members enjoy exclusive benefits at Domaine Carneros and are first to receive our newest release wines seven times per year (including a magnum for the holidays) delivered straight to your door or available for pickup at the winery. Among a bevy of benefits, club members have access to a private club room and scenic terrace on weekends, enjoy complimentary tastings on each visit, two complimentary winery tours annually, access to members-only events, first access to limited releases and rare library wines, discounts with select local hotels and experiences, and exceptional savings of 10-20% on wine purchases, 20% on all retail gift items, plus 20% off elevated experiences and food items when visiting the Château. Additional benefits are available for tenure at 5 years, 10 years, and 20 years of membership!

I just joined the club, when is my first shipment?

Welcome to the Château Society! Please refer to our Shipment or Pickup 2026 calendars here to reference the date of your first club selection. You will receive reminder emails before we charge and ship. We deliver seven times per year, and pickup occurs every other month depending on the club you’ve selected. Don’t forget you’ll receive a festive large format bottle just in time for the holidays! By joining the club, you agree to commit to a minimum of two shipments.

What are the discounts for Château Society Members?

Wine Purchases:
• 10-20% on club shipments (varies by club level)
• 10% on 1-5 bottle purchases
• 10% on large format bottle purchases
• 15% on 6-11 bottle purchases
• 20% on 12+ bottle purchases
• 25% on 12-bottle case reorders of current shipments

At the Winery:
• Complimentary tastings for 2-4 guests (varies by club level)
• 20% on wine by the glass and bottles
• 20% on cheese, caviar, and food service
• 20% on elevated tasting experiences
• 20% on group tasting reservations
• 20% on merchandise and gift sets

Shipping: Members of our 4-bottle club receive 25% off ground shipping, 6-bottle club members receive 50% off, and members of our 12-bottle clubs enjoy shipping included.

How do I reorder my club selections?

Order online through your member account, call our wine club team, or visit the winery. Enjoy 25% savings on 12-bottle case reorders of your current shipment!

What is the average Château Society release price?

Release prices vary by club level (2, 4, 6, or 12 bottles) and the wines included. Members save 10-20% on all club shipments, with discounts based on your membership tier. Pricing details are provided before each release, please refer to our Shipment or Pickup 2026 calendars: here.

Can I customize my wine club shipment?

Yes, we offer some limited flexibility based on preferences and inventory. Contact our wine club team to discuss customization options for each release.

Why can't I swap out certain wine selections?

Some wines are specially allocated or limited production exclusively for Château Society members. While we accommodate preferences when possible, certain selections may be unavailable for substitution.

How do I access my member discount for online purchases?

Log in to your member account on our website. Your Château Society discount automatically applies at checkout based on your club level and purchase quantity. If you joined the club during your visit at the Château, please contact our wine club team via email or phone to create your online account. If you join the club online, the website will generate a username for you during the sign-up process.

How do I update my credit card or address information?

Update online through your member account or contact our wine club team. Please keep your information updated. Dates for charges and shipments can be found in the club documents: here.

Can I pick up my wine club shipment at the winery?

Absolutely! You are welcome to join our pickup club and pick up your shipments at the winery every other month. Alternatively, if you are a member who receives their wine by shipment and wish to do a one-time pickup, you'll need to contact us in advance of your next charge date. Schedule your pickup visit within the timeframe allocated for your pickup month. Enjoy a complimentary tasting or wine by the glass when picking up your wine club selection. Curbside pickup is available by reservation, please call or text to schedule at least 24 hours in advance 707-266-5128.

Can I skip or postpone my membership?

Contact our wine club team in advance of the release date to discuss skipping or postponing a shipment – refer to charge dates listed on club documents here. You may put your membership on hold and skip up to 3 selections in a 12-month period before your membership becomes inactive.

How long does a Château Society membership last?

Memberships require a commitment of two shipments minimum and continue ongoing with seven annual shipments. Additional benefits apply at 5 ,10, and 20 years of membership!

How do I cancel my membership?

Contact our wine club team to discuss cancellation. We ask that you fulfill your initial membership commitment of two shipments.

Can I give club membership as a gift?

Yes! Contact our wine club team to set up a gift membership featuring our finest Napa Valley Sparkling Wines delivered seven times per year.

Can I visit the Club Room/Terrace Without a Reservation?

In order to provide the best service, reservations are required in advance. RESERVE NOW. All visitors must be 21 or older.

How Do I Make a Reservation For a Tasting?

Online reservations are available here. Our Château Society Team is available daily 9am-5pm PST by phone, text, or email. Call 800-716-2788 ext 150, text through our chat bubble on the website, or email us at wineclub@domainecarneros.com. Tasting reservations are available from 10:00am – 5:00pm daily up to 60 days in advance. Your reservation will be confirmed via email. Please note: guests will be given a 15-minute grace period after the reserved time before the reservation is cancelled.

Log in to your club account to book the Club Member Tasting experience with the link below when making your reservation so we know to extend your benefits. RESERVE NOW

Note: Online tasting reservations must be completed 2 hours prior to your requested appointment. Reservations are available for groups up to 8. Please call 800-716-2788 ext 161 to speak to a reservationist about larger groups.

Where will I be seated?

Our exclusive club room and club terrace are open on Saturday and Sunday for Château Society members. During the week you will enjoy our expansive front terrace or cozy salon unless you have reserved a premium experience such as our food & wine pairing, which is held in the Jardin d'Hiver. Specific seating requests placed in the notes of a reservation cannot be guaranteed.

Shipment FAQ

View our Shipment Frequently Asked Questions: here.

What states can you not ship to?

We are unable to ship to the following states: AK, AL, AR, DE, IN, KY, ME, MS, NJ, RI, UT.

What is your Return Policy?

We stand behind the quality of our wines. If you receive a bottle that is corked, flawed, or damaged, we are happy to replace it or issue a refund. If the original vintage is no longer available, the bottle will be replaced with the current vintage release of the same wine or a comparable wine of equal value.

Refunds approved within 90 days of purchase will be credited to the original form of payment. Refunds approved after 90 days will be issued as a winery gift card. All refund requests must be accompanied with proof of purchase.

View more details on Returned Shipments, Re-Shipping Charges, and Shipment Redirects: here.